Privacy Policy

1. About This Policy

TutorWave ("TutorWave", "we", "us", or "our") is a home tuition platform that helps parents and students connect with suitable tutors and helps tutors find relevant tuition opportunities.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you when you use the TutorWave website, forms, and services.

2. Information We Collect

Depending on how you interact with TutorWave, we may collect information that you voluntarily provide to us.

Parents and Students

• Parent or guardian name
• Student name, where provided
• Mobile or telephone number
• Email address
• City, locality, sector, or general location
• Student's class or grade
• Subjects required
• Preferred tuition mode
• Preferred schedule or availability
• Learning requirements shared with us
• Other information necessary to fulfil a tuition enquiry

Tutors

• Full name
• Mobile number
• Email address
• City and locality
• Subjects taught
• Classes or grades taught
• Teaching experience
• Educational qualifications
• Preferred teaching mode
• Availability
• Profile photograph, where provided
• Professional information and teaching preferences
• Information or documents submitted for verification, where applicable

Technical Information

We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, approximate usage information, and information necessary for website security and performance.

3. How We Use Your Information

We use information provided to us for purposes connected with operating TutorWave and providing our services, including:

• Responding to tuition enquiries
• Understanding a student's tuition requirements
• Identifying suitable tutors
• Providing tutors with relevant tuition opportunities
• Creating and managing tutor profiles
• Communicating with parents, students, and tutors
• Scheduling calls, discussions, or demonstrations
• Verifying tutor information where applicable
• Improving our website and services
• Maintaining business and service records
• Preventing fraud, misuse, spam, or unauthorised activity
• Maintaining website and platform security
• Sending service-related communications
• Sending relevant promotional communications where permitted
• Complying with applicable legal requirements

4. Connecting Parents and Tutors

TutorWave's primary purpose is to facilitate connections between parents or students and tutors.

When a parent submits a tuition requirement, we may use the information provided to identify and contact suitable tutors. Relevant information may be shared with a tutor when reasonably necessary to facilitate the tuition connection.

Similarly, information provided by tutors may be used to identify suitable tuition opportunities.

We aim to share only information reasonably necessary for facilitating the relevant tuition connection.

5. When We Share Information

TutorWave does not sell personal information as a commercial product.

Information may be shared when reasonably necessary to provide our services, including:

• With suitable tutors or parents when facilitating a tuition connection
• With trusted service providers that help us operate our website or services
• With technical, hosting, communication, analytics, or security service providers where necessary
• When required or permitted by applicable law or legal process
• When reasonably necessary to protect the security, rights, or safety of TutorWave or others

6. Calls, WhatsApp and Other Communication

TutorWave may contact users through phone calls, WhatsApp, email, SMS, or other communication channels using the contact information provided by the user.

Such communication may relate to tuition enquiries, tutor opportunities, registrations, service updates, support, or relevant promotional information.

Users may request that promotional communications be stopped. Essential communications relating to an ongoing enquiry or service may still be sent where necessary.

7. Cookies and Website Analytics

TutorWave may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, maintain security, and measure the effectiveness of our marketing.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security and Retention

TutorWave takes reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for providing our services, maintaining records, resolving disputes, preventing misuse, and complying with applicable legal requirements.

9. Your Privacy Choices

Subject to applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, or withdrawal of consent where applicable.

If you would like to make a privacy-related request or raise a concern regarding your personal information, please contact TutorWave using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your information.

10. Children's Privacy

TutorWave's services may involve students who are minors. Parents or legal guardians should provide information relating to a minor where they are authorised to do so.

TutorWave does not intentionally seek unnecessary personal information directly from children.

11. Third-Party Services

Our website may use or link to third-party services such as hosting providers, analytics services, communication platforms, payment services, or social media platforms.

Third-party services operate under their own privacy policies and terms. TutorWave is not responsible for the privacy practices of third-party websites or services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

The "Last Updated" date at the top of this page will be updated whenever this policy is revised.

14. Consent

When you voluntarily submit your personal information through TutorWave's website or forms, we may use that information for the purposes described in this Privacy Policy and to provide the services or respond to the enquiry for which the information was submitted.

Where applicable law requires consent, TutorWave will obtain consent through an appropriate mechanism.